Commercial Insurance Claim Help: Excel Insurance Group Advocacy

Filing a commercial insurance claim can feel  discouraging. Maybe you don’t know what you should do or how to go about the process. Take a breath; we are in this together.

Gather this information and contact your broker immediately. We can help you decide what your next steps might be and make sure you speak with the right people.

Information to Make a Commercial Insurance Claim

Having as much of this information together can help speed things along:

  • Details about what happened
  • Event dates and times
  • Event locations
  • Your policy number
  • Contact and insurance information for any 3rd parties involved

Useful Phone Numbers

Business Hours: 1 (780) 732-7129

After Hours Claims Adjuster:

Crawford: TBD

(This group actually manage the claim with you)

After Hours Emergency Contractor:

Servicemaster: 1 (780) 443-4338

(This group is approved to help with repair work)

Of course, as a part of Excel Insurance Group, your broker and account team act as your official Claims Advocate. Use the directory to the right to contact your insurance broker now.

Speak with Your Broker Before Making a Commercial Insurance Claim

To help ensure the most out of any commercial insurance claim, we always recommend you speak with your broker.

Before making a claim, search here for your broker. If you need help, Call 1 (780) 732-7129

Brooke Bailey

Personal Lines Account Manager

Personal Lines

Specialities & Areas of Particular Expertise:Personal Lines Insurance

Excel Office:Edmonton Downtown: RiskTech Insurance Services

Direct Phone:(780) 732-7127

Cell Phone(780) 802-7651

Fax:(780) 482-3302

Email:Email hidden; Javascript is required.


Designations, Awards:

Level 1, CAIB 1, CAIB 2, & CAIB 3


After graduating from high school, I moved from Sherwood Park to Edmonton and started handing out resumes to nearby offices. Originally I was looking for a reception/office worker career but HR recommended that I apply for a broker position. Within my first month I fell in love with the industry, and I am now a proud insurance-lifer! In October 2015, I joined the Excel Insurance & Risk Management team. As a relatively new insurance expert, I am thankful to have received so much support from my more-seasoned colleagues at Excel Insurance. I have an unquenchable thirst for knowledge and having so many experts/insurance geeks under the same roof inspires me to grow every day!

I have to say that I am passionate about my career in insurance because I love helping people. I enjoy being able to get to know somebody and having the ability to offer them suggestions on how to protect what matters most to them. I sincerely care about all my clients, and I treat everyone like a VIP. Within the office, I am known for being committed, dedicated, reliable, and ambitious. I take immense pride in my career, and am thankful and proud of my amazing team at Excel Insurance!

Personal Interests & Hobbies:

  • Reading comics
  • Playing videogames and board games
  • Singing
  • Spending time with my lovely cats Destroyer & Kenzi