Insurance Claims Information - You Are Not Alone

Claims Advocacy: The Heart of Service we Provide

Useful Phone Numbers

If you have a claim, contact your broker right away, whether you are at fault or not or unsure… 

Business Hours: 1 (780) 732-7129

You can also call your broker directly or, if you need, call the insurance company claim line if after hours.

For Immediate After Hours Emergency help from a Contractor, call:

Servicemaster: 1 (780) 443-4338

(This group is approved to help with repair work)

Don’t forget, as a part of Excel Insurance Group, your broker and account team act as your official Claims Advocate.  Call us at 1.780.732.7129

At the time of a claim, a client’s insurance program must perform as designed and prove its value. 

The Excel RiskTech approach to claims advocacy is to have the professionals most familiar with our client’s operations and insurance program oversee the claims process. For commercial insurance clients, this often means having an adjuster appointed at the time of the insurance placement. For VIP personal lines clients, it means dealing with a broker who knows how to navigate insurance company requirements. 

No matter what type of client you are, you have the right to EXPECT advocacy, have a person to speak with, and to know that someone can escalate your situation to higher powers, when it matters. 

To ensure the same high level of service throughout the life of a claim, the Excel RiskTech Service Team is responsible for managing the claims process to a successful conclusion. Additionally, we can facilitate the selection of qualified control / designated adjusters and help manage the relationships with insurers and independent adjuster.

Commercial Insurance Claim Help: Excel Insurance Group Advocacy

Filing a commercial insurance claim can feel  discouraging. Maybe you don’t know what you should do or how to go about the process. Take a breath; we are in this together.

Gather this information and contact your broker immediately. We can help you decide what your next steps might be and make sure you speak with the right people.

Information to Make a Commercial Insurance Claim

Having as much of this information together can help speed things along:

  • Details about what happened
  • Event dates and times
  • Event locations
  • Your policy number
  • Contact and insurance information for any 3rd parties involved

Excel Through Claims

You don't just buy insurance, you expect support, advocacy and value